Privacy Policy
Last updated: March 2025
Company
- Gu1 (Gueno USA LLC), EIN 38-4194877
- 2055 Limestone Rd STE 200-C, Wilmington, DE 19808, USA
What data we collect
- Customer PII (names, contact details, identification documents)
- KYC/AML/KYT records and compliance documentation
- Financial transaction data processed through our platform
- Employee data where we act as data processor for our clients
Legal basis for processing
- GDPR Article 6 (contract, legal obligation, legitimate interests, consent where required)
- LGPD (Brazil) — legal basis for processing in Brazil
- Contractual obligations with financial institutions in Latin America
- Compliance with applicable anti‑money laundering and sanctions regulations
Your rights
- Access: request a copy of your personal data
- Rectification: request correction of inaccurate data
- Erasure: request deletion of your data, subject to legal retention requirements
- Portability: receive your data in a structured, machine-readable format
- Objection: object to processing based on legitimate interests or for direct marketing
Data retention
- KYC/AML/KYT and transaction data: as required by applicable law and our contracts with financial institutions (typically 5–10 years).
- Marketing and contact data: until you withdraw consent or request deletion.
- Support and correspondence: as needed to resolve requests and comply with legal obligations.
International transfers
- Data is stored and processed in the United States (e.g., Render, Oregon).
- We ensure appropriate safeguards (e.g., standard contractual clauses, adequacy decisions where applicable) for transfers from the EEA, UK, Brazil, or other regions as required by law.
Contact
- For privacy requests or questions: support@gu1.ai
- We will respond within the timeframe required by applicable law (e.g., 30 days under many regulations).
Data request
Submit a request to delete, export, or correct your data.